Contractor terms of service

1. Scope

These terms apply to every legal entity registered as a Fronterak contractor and to the users acting on its behalf. In case of conflict, these terms prevail over the general terms of service to the extent they apply to contractors.

2. Contractor obligations

The contractor commits to complying with all laws, regulations and official guidelines applicable to its line of business. In particular, the contractor commits to:

(a) maintaining a valid Finnish business ID (Y-tunnus) and being registered in the Finnish Tax Administration's prepayment register; (b) maintaining sufficient liability insurance for its contracting activities; (c) paying all statutory taxes and social security contributions; (d) complying with occupational safety and working time laws; (e) providing the consumer with the information and rights required by consumer protection law.

3. Verification

Fronterak verifies the contractor's details on registration — the business ID, prepayment register status and insurance information are checked against public sources. Fronterak reserves the right to request further documentation and to inspect certificates.

The contractor commits to notifying Fronterak immediately of any changes affecting these details (e.g. removal from the prepayment register, lapse of insurance). Such changes may lead to a swift suspension of the account.

4. Requests for quotes and quotes

The contractor receives requests for quotes from consumers via the service. The contractor decides independently which requests to respond to and on what terms.

A quote must be truthful, itemised by work phase and contain clear prices and a schedule. A quote is the contractor's binding offer until the consumer accepts or rejects it, or until the quote's validity period ends.

5. Service fees

The contractor commits to paying Fronterak the service fee described on the pricing page according to the subscription tier the contractor has chosen. The fee is invoiced in advance as a monthly or yearly subscription. The payment obligation begins on the subscription start date.

The subscription can be ended at any time via the service. Subscription fees are generally not refunded for unused periods unless a mandatory provision of consumer protection law requires otherwise.

6. Payment protection process

In milestone-based payment protection, instalments paid by the consumer are received by the payment processor chosen by Fronterak and the funds are held in a separate client account. The contractor receives the funds when the work phase is completed and the consumer has approved the work.

If the parties disagree about the approval of a work phase, the funds are locked until the dispute is resolved. Fronterak may offer mediation where appropriate, but is not responsible for the quality of the work and does not act as an arbiter in contractual disputes — disputes are ultimately resolved by the Finnish Consumer Disputes Board or by a court of law.

7. Reviews and reputation

Consumers may leave reviews for the contractor after a project ends. Reviews are displayed publicly on the contractor's profile. Fronterak may remove reviews that violate our rules (e.g. false, defamatory or personal-data-disclosing reviews), but does not edit them in favour of the contractor.

The contractor has the right to respond to reviews in a professional manner.

8. Account suspension and sanctions

Fronterak may restrict, suspend or close a contractor's account if the contractor breaches these terms, receives repeated poor reviews, acts fraudulently or harms the interests of other users.

In serious cases, Fronterak may report the activity to the authorities (e.g. the tax authority, the consumer protection authority).

9. Limitation of liability

Fronterak's liability to the contractor is in all situations limited to the amount the contractor has paid to Fronterak as service fees during the 12 months preceding the damage, and in any case to a maximum of EUR 10,000. Indirect damages (e.g. loss of profit, loss of goodwill) are excluded.

Fronterak is not responsible for the consumer's payment defaults or breaches of contract.

10. Governing law and dispute resolution

These contractor terms are governed by Finnish law. Disputes arising between businesses are resolved in the District Court of Helsinki, unless mandatory law provides otherwise.